SUBMIT A RETURN REQUEST
If an article does not meet your expectations, you can request a free return within 7 days of receiving the goods.
To do this, go to Trussardi-onlineshop.ch and scroll down to "Return" and fill out all the fields provided, including the reason for the return as a comment, and send us your application.
After you have sent us your return request, you will receive a confirmation email.
The items to be returned must be placed in the original box of the order along with the price tag, packaging and accessories and sent back to us at your expense.
Damaged items cannot be accepted and will be returned to the customer who will be charged for shipping costs.
After receiving the package, the warehouse will check that the goods match and the customer will receive a confirmation email that the return has been accepted. The same means of payment will be used for the repayment as for the purchase.
REPAYMENT OF A RETURN
A return will only be reimbursed after all checks have been successfully completed. These checks concern the returned goods and the date of the return request.
The refund will be made to your account if you paid via PayPal or directly to your credit card if you paid by credit card.
It takes about 4-5 working days (working days are the days from Monday to Friday) from the date of receipt of the confirmation e-mail until the refund appears as a credit.